Delivery, Returns & Exchanges
At NR Designers, we want you to love what you wear. If something isn’t right, here’s how we handle returns, exchanges, and refunds:
1. Exchanges (Within Pakistan)
– Eligibility: Exchanges are allowed once per order and must be requested within 7 days of delivery.
– Condition: Items must be unworn, unwashed, unaltered, and with original tags attached.
– Process: Customers are responsible for sending the item back to the address provided by Lulusar.
– Non-Exchangeable: Sale items are not eligible for exchange.
2. Returns & Refunds (Within Pakistan)
– Defective or Incorrect Items:
• Must be reported within 7 days of delivery.
• Clear photos/videos should be shared via WhatsApp at +92 3219322604.
• Returned items must meet eligibility (tags, unused condition).
– Wrong or Missing Items:
• Must be reported within 24 hours of delivery with order details and proof.
– Refund Method:
• Refunds are not issued in cash.
• Customers receive a store credit (voucher code), redeemable on the NR Designers website.
• COD orders are not eligible for monetary refunds, even if defective. Store credit will be provided.
- Shipping Fees: These are non-refundable and remain the customer’s responsibility.
3. International Orders
– Exchanges: Not applicable on international orders.
– Defective or Incorrect Items: Customers should report the issue with photos/videos. In most cases, the defective product does not need to be returned.
– Refund Method: A store credit or a refund will be issued.
– Duties & Shipping Fees: These are non-refundable and remain the customer’s responsibility.